The Australian Dictionary of Invisible Culture for Teachers
service encounters
norm: when it is like this, it is good to do some things (see more)
When I am in a place where I can buy something, at some times, a person can say some words to me like “love” “darl” “dear”.
When they say these words, I can know: This person wants me to feel something good when I am in this place. This person feels something good towards me because I am in this place. This person wants me to feel something good towards them.”
"When I am at a grocery store, sometimes the cashier says 'would you like a bag, darl?'"
"Can I help you, love?' 'Yes please, could I get a flat white thanks?' 'Sure love, $3.40"
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